Managing Properties in a Digital Age

PropertyGuru September 19, 2017

Managing Properties in a Digital Age

The Residenz Solution Sdn Bhd has developed an online portal that makes property management easier and more convenient for all parties involved as it streamlines everything on one digital platform.

“iResidenz helps homeowners, tenants, resident committee members, management offices and property developers manage a strata development,” its Founder and CEO Ramesh Balakrishnan.

“For owners, tenants and property management offices, communication is made easier where payments, bookings of facilities, complaints, notices and others are available on the platform, 24/7, virtually. So there’s no more calling up or having to be physically present at the management office to make facilities booking or lodge a complaint.”

With this, residents can contact their property manager any time, while property manager don’t need to rely on notice boards to disseminate important information. Aside from having the ability to contact a specific resident, there is also less paperwork thanks to automation.

Moreover, when making cashless payments on iResidenz, the residents are sure that they money for their property’s maintenance fees and other charges are credited directly into their manager’s account.

“Our platform supports online banking and payment via credit or debit cards, where a minimal fee of RM3.18 onwards is charged for successful transactions. As of July 2017, over RM1 million worth of transactions have gone through our platform.”

Ramesh revealed that his start-up has raised capital amounting to seven figures since it was incorporated in May 2013. It has also gained a pre-series A funding from online marketplace’s operator Interbase Resources in March 2017.

Asked on what sets iResidenz apart from its rivals like Advelsoft and Landlord, he pointed that they use a freemium model, but they charge a fee for premium services, such as service provider directory and doctor-on-call.

“Our premium features include real-time dashboard reporting that allows committees to view the happenings at the management office and tenant management for property owners to better manage rental collection. We will soon roll out a visitor management system, which is a security module for the guards.”

“We are looking to introduce online food ordering and laundry pick-up and drop-off services starting September,” Ramesh noted, adding they are planning to launch a mobile app later this month.

At present, iResidenz caters to 54 strata developments in Malaysia, most of which are upscale developments situated in Klang Valley. Aside from targeting to increase its local clients to over 100 properties by year-end, it is also considering to expand into Singapore and Indonesia.

This article was edited by the editorial team of PropertyGuru. To contact them about this or other stories email

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