You are advised to read these terms and conditions carefully before using this Web Portal. By using this Web Portal you are deemed to have read and accepted these terms and conditions.



Our Web portal is owned and operated by TheResidenz Solution Sdn Bhd (“iResidenz”), a company incorporated in Malaysia.

The contents of our Website are intended for your personal use only. All materials published on this Website (including but not limited to articles, advertisements, images, illustrations also know as the “Content”) are protected by copyright, trademarks or other intellectual property rights, and are owned or controlled by iResidenz, or the party credited as the provider of the Content.


Browser Access and Internet Services

As part of offering our Services, iResidenz will provide you with use of the Service, including a browser interface and data encryption, transmission, access and storage. Your registration for, subscription to, or use of, the Service shall be deemed to be your agreement to abide by these terms and conditions, including but not limited to iResidenz’s privacy policies. By utilizing encrypted browser interface, you may access the Services. You are responsible for obtaining browser capable of sufficiently high level of encryption to meet the systems requirements we establish from time to time. Your use of any browser may also be subject to the license agreements of the browser and manufacturer, in addition to these terms and conditions. You are additionally responsible for obtaining Internet services via the Internet service provide of your choice, for any and all fees imposed by such Internet service provider. You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open network such as the Internet and you hereby expressly assume such risks (to the extent the law allows you to do so). You acknowledge that you are using the Service for your convenience, have made your own independent assessment of the adequacy of the Internet as a delivery mechanism for accessing information and initiating instructions and that you are satisfied with the assessment. We are not responsible for any Internet access services.


Privacy Policy

iResidenz’s privacy policy may be viewed at our privacy policy page. iResidenz reserves the right to modify its privacy policy in its reasonable discretion from time to time. Because the Service is a hosted, online application, iResidenz occasionally may need to notify all users of the Service of important announcements regarding the operation of the Service.


Online Transaction Fee and Refund Policy

For every online transaction (payment of maintenance fee), a convenience fee will be charged to you.

Your final amount payable inclusive of this fee is clearly indicated on the payment page, before you proceed with making the payment.

All payments made via our portal are non refundable and will be channeled to your Joint Management Body (JMB) or Management Corporation (MC) or Resident Association (RA).


License Grant and Restrictions

iResidenz hereby grants users a revocable, non-exclusive, non-transferable, worldwide right to use the Service, subject to these Terms of Use (the “License”). All rights not expressly granted to User are reserved by iResidenz and its licensors.

Unless specifically provided hereunder, or provided in the functionality of a Service, User shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) co-brand (i.e., display any name, logo, trademark or other means of attribution or identification of any party in such a manner reasonably likely to give a user the impression that such other party has the right to display, publish or distribute the Service or content accessible through the Service) the Service, the Content or any portion thereof; (iv) create Internet “links” to the Service or “frame” or “mirror” any Content on any other server or wireless or Internet-based device (whereby the Service or portion thereof will appear on the same screen with a portion of another website); or (v) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User agrees to cooperate with iResidenz in causing any unauthorized co-branding, framing or linking to immediately cease. User licenses may be used by any number of employees, representatives, consultants, contractors or agents within a single User organization, but cannot otherwise be shared or used by more than one User entity.


User’s Responsibilities

User is solely responsible for all activity occurring with regard to User’s account(s) and shall abide by all applicable local and foreign laws, treaties and regulations in connection with User’s use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. User shall: (i) notify iResidenz immediately of any unauthorized disclosure or use of any password or account or any other known or suspected breach of security; (ii) report to iResidenz immediately and use reasonable efforts to stop immediately any copying or distribution or redistribution of Content that is known or suspected by User; and (iii) not use the log in credentials of or impersonate another iResidenz user or provide false identity information to gain access to or use the Service.

In addition, User is solely responsible for the User Content, as well as all visual, written or audible communications sent by User. User further agrees not to use the Services to communicate any message or material that is harassing, libelous, threatening, obscene, and indecent, would violate the intellectual property rights of any party or is otherwise unlawful, that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law or regulation. Although iResidenz is not responsible for any such communications, iResidenz reserves the right, but shall not be obligation to, delete any such communications of which iResidenz becomes aware, at any time without notice to User.


Account Information and User Data

Basic User information, such as Name, user name, address, phone number, and e-mail address, mailing address, nationality, etc. which will always be subject to our Privacy Statement and Policy, found at our privacy policy page.

Users of the Service will be using the Site to host User Data. User Data means all data, in whatever form including photographs and other advertising content, entered into the Service by provided to iResidenz or its affiliates by User or its agents to be loaded into the Service, or data entered into the Service by third parties visiting the Site. User Data may at times be viewed, accessed or utilized by iResidenz in a non-Aggregated Form for the purpose of resolving an issue, improving customer support or the Services, investigating a suspected violation, or as may be required by law.

Users are responsible for maintaining the confidentiality and security of their user registration and password.